Summary - Home Things (Contents) Policy

If you have a claim or require any amendments to be made to this policy, please contact your Digital Intermediary.

Trade name: PINEAPPLE TECH (PTY) LTD

Business name: Pineapple Tech - Authorised Financial Services Provider

Registration no: 2017 / 070966 / 07 Registered Company

FAIS Licence no: 48650
Authorised Financial Services Provider

Email: hello@pineapple.co.za

Compliance department:

Elzabe Botha, Tel no: 087 897 6970

Email: elzabe@compliserve.co.za

Contact person:

Marnus van Heerden, Tel no: +2765 922 4719,

Email: marnus@pineapple.co.za

Your Digital Intermediary:

• Has a contractual relationship with the product supplier.
• Insurer written mandate is available on request.
• Receives more than 30% of their total remuneration, including commission, from Old Mutual Insure
• Does not hold guarantees.
• Holds professional indemnity insurance cover.
• Does not hold fidelity insurance cover.
• Is licensed to provide the following financial services:
  Short Term: Personal Lines, Short Term: Commercial Lines
• Holds a Conflict of Interest Policy.

If you require advice on complaints in respect of claims or other matter which have not been satisfactorily resolved, you may contact:

Short-term Insurance Ombudsman (for personal claims complaints/queries):

Postal address: PO Box 32334, Braamfontein, 2017

Tel no: 011 726 8900

Fax no: 011 726 5501

Sharecall: 0860 726 890

Website: http://www.osti.co.za

Email: info@osti.co.za

Postal address: PO Box 35655, Menlo Park, 0102

Tel no: 012 428 8000

Fax no: 012 346 6941

Contact centre: 0800 11 04 43 or 0800 20 20 87

Email: info@fsb.co.za

Website: http://www.fsb.co.za

Important Information:

7.1 When applying for insurance all material facts must be accurately and properly disclosed. The accuracy and completeness of all answers, statements or other information provided by you or on your behalf, are your own responsibility.

7.2 If your Digital Intermediary completes or submits any transaction requirement on your behalf, you should be satisfied as to the accuracy and completeness of the details.

7.3 Misrepresentation or non-disclosure of a material fact or the inclusion of incorrect information at the time of proposing for insurance may at any time lead to the avoidance of the policy from inception and a forfeiture of all premiums paid.

7.4 On request you are entitled to be supplied with a copy or written or printed record of any transaction requirement within a reasonable time.

7.5 The premium and fees payable by you are shown on the schedule of this policy.

7.6 For a monthly paid policy the premiums are payable each month on the day of the month you selected when arranging this policy.

7.7 Depending on the specific policy, if the premium is paid by debit order and is dishonored by your bank:

• as a result of your instruction to the bank to stop payment of the debit order, the policy will lapse on the last day of the month for which a premium was received; or
• for any other reason, a debit for two months' premiums will be submitted to the bank the following month. If this debit is returned unpaid, the policy will lapse on the last day of the month for which a premium was received.

Warning:

• Do not sign any blank or partially completed application form.
• Complete all forms in ink.
• Keep all documents handed to you.
• Make note as to what is said to you.
• Don't be pressurised to buy the product.
• Incorrect or non-disclosure by you of relevant facts may influence your insurer on any claims arising from your contract of insurance.

Claims can be submitted via the App and Website.
The procedure and conditions for the submission of claims are detailed in the policy wording.