Please take time to understand the principles, cover and full conditions around your policy
PRINCIPLES OF INSURANCE
Below are the general principles of insurance overall and what is covered
🍍 The event must be sudden and unforeseen
🍍 The event must NOT be gradual or reasonably foreseeable & preventable
🍍 You must be the Owner of your stuff
🍍 Event must NOT fall within the responsibility of a 3rd party or intangible asset
(EG: Warranties, Software issues & Manufacturer faults are not covered by insurance)
🍍 Being part of our community, everyone should act in good faith
Exciting news
Please check the full policy wording for detail
COVER
NOTE: Please check each of your insured items on the app to see further details on the cover per item
Theft of items that are not left unattended;
unless concealed and locked away in your car or premises.
You are covered for loss or accidental damage to your insured items anywhere in the world.
A claim settlement will only be payable in Rand currency and to a bank account in South Africa.
Cover if insured items are stolen and can be proven, by you, to be caused by interference with your remote control by a remote blocking device.
Damage from fire or explosion
Impact with an object resulting in damage. This includes screen damage.
Damage that is caused by an electricity power surge on the distribution line of any public authority.
Damage from storms, wind, water, hail; earthquake, lightning
Damage from leaks, flooding, overflowing of water; leakage of oil
CLAIMING
Notify us as soon as possible via the mobile application or web application, but no later than 30 days after the event.
Notify the SAPS within 24 hours of any loss or theft of property
You will always have to pay a small portion of any claim settlement. This is known as the excess.
Dual insurance - if you have any other insurance policies insuring the same item for the same cover, the claim will be paid proportionately.
We will pay you out the replacement cost, or amount specified (the lower of the two), of any damaged or lost insured items
Obtain consent before proceeding with any repairs
THINGS TO REMEMBER
All policies are monthly and cover is on a month-to-month basis payable in advance.
Premiums are collected in advance via debit order (on your specified date). New items will be charged pro-rata.
You may cancel the policy at any time, via the App, and the cancellation will take effect at the end of the month.
Take all reasonable steps to prevent further loss or damage to your insured property after an event
Make sure that all the information you give us about yourself, your property and your risk profile is true and accurate
Tell us of any material change that might affect your risk profile or acceptance of cover or the premium charged
Full Policy Wording
Insurance conditions of the Pineapple "My Stuff" policy
1. IMPORTANT DEFINITIONS
2. WHAT EVENTS WE COVER YOU FOR
TOP TIP:
The general guideline in insurance is the event must be sudden and unforeseen.
Your insured items are covered for accidental damage or loss as a result of:
3. WHAT EVENTS WE DON’T COVER YOU FOR
Accidental damage or loss does NOT include any of the following
(The following examples are specifically excluded):
4. GENERAL TERMS AND CONDITIONS
5. YOUR RESPONSIBILITIES
Our rights to Salvage - You must keep the property / item that has been damaged so that we can inspect it. You must not dispose of any damaged items without our consent. The Insurer is entitled to any salvage value on recovered or damaged items that have been replaced.
6. HOW TO CLAIM?
6.1 Important time limits
If you go beyond any of these time limits, your right to the payment of the claim will lapse:
7. HOW MUCH WE PAY WHEN YOU CLAIM.
We can choose to replace or pay
We will pay you out based on the replacement cost, or amount specified (the lower of the two), of any damaged or lost insured items (as on the Dashboard) provided you adhere to all the policy requirements and your premiums are paid on or before the due date (as reflected on the Dashboard).
7.1 You always pay the first amount, or excess
You will always have to pay the first part of any claim settlement. This is known as the excess, and this information is available on the policy schedule.
7.2 What if you are under-insured?
If you have insured your insured items (as on the Dashboard) for less than its replacement value – i.e. you are under-insured – then you will have to bear a proportion of any loss in the event of a claim. In calculating this, we will apply the principle of average.
7.3 Claiming within 30 days of insuring?
A double excess applies when claiming within 30 days of insuring an item.
TIP: This double excess will not apply if you have connected to 10 members who are also insured on Pineapple.
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8. WHAT CAN YOU DO IF YOUR CLAIM IS REJECTED?
If we reject or dispute your claim, you have the right to appeal that decision. Send your complaint, in writing, to:
Compliance Officer: Adel Walker
Telephone: 011 745 8333
Email address: adel.walker@compass.co.za
Please note: You have 90 days from receipt of our rejection or dispute to lodge your appeal. If we maintain our rejection, and you wish to start legal action against us, you have a further 180 days to do this.
At any stage of a claim, you have the right to communicate with the Insurance Ombudsman, an independent body that investigates insurance complaints from consumers. The contact details are:
Ombudsman for Short-term Insurance
Tel: 086 066-2837
Fax: 011 726-5501
PO Box 32334
Braamfontein 2017
Website: www.osti.co.za
🍍THANK YOU FOR READING🍍
Pineapple Disclosure Notice
Insurance related disclosures and details
1. Your Insurance Digital Intermediary:
If you have a claim or require any amendments to be made to this policy, please contact your Digital Intermediary.
Trade name: PINEAPPLE TECH (PTY) LTD
Business name: Pineapple Tech - Authorised Financial Services Provider
Registration no: 2017 / 070966 / 07 Registered Company
FAIS Licence no: 48650
Authorised Financial Services Provider
Email: hello@pineapple.co.za
Compliance department:
Elzabe Botha, Tel no: 087 897 6970
Email: elzabe@compliserve.co.za
Contact person:
Marnus van Heerden, Tel no: +2765 922 4719,
Email: marnus@pineapple.co.za
Your Digital Intermediary:
The Digital Intermediary fees will comprise of:
The Digital Intermediary is paid a fee of 6.5% by the Insurer in respect of the mobile application maintenance, artificial intelligence and system provision as well as related services rendered for and on behalf of the Insurer.
Binder agreements:
Enter into, vary and renewal of policy: 3.5%
Determination of policy benefits and rewards: 1.5%
2. The Insurer (Underwriting this Policy):
Name: Compass Insurance Company Ltd
FSP no: 12148
Registration no: 1994/003010/06
Postal address: PO Box 37226
Birnam Park
2015
Physical address:
5th Floor, 90 Rivonia Rd,
Sandton, Johannesburg, 2196
Contact details: 011 7458333
Complaints department:
Adel Walker
5th Floor, 90 Rivonia Rd,
Sandton, Johannesburg, 2196
Tel no: 011 7458333, Fax no: 011 7458444
Email: adel.walker@compass.co.za
Compliance department:
Adel Walker
5th Floor, 90 Rivonia Rd,
Sandton, Johannesburg, 2196
Tel no: 011 7458333, Fax no: 011 7458444
Email: adel.walker@compass.co.za
3. The Administrator
The Claims Administration which is usually done by the above insurance company has been contracted out to:
Name: Brolink (Pty) Ltd
Authorised Financial Services Provider
Registration no: 2004/010734/07
FAIS License no: 10834
Postal address: PO Box 9346, Centurion, 0046
Physical address: 254 Hall street, Westend Office Park, Centurion, 0057
Contact details: Tel no: 012 673 0000, Fax no: 012 673 0011,
Email: brolink@brolink.co.za
Website: www.brolink.co.za
Compliance department details:
Name: Syncerus Business Solutions (Compliance)
(Johann Boshoff)
Address: 7 9th Street, Menlo Park, 0181
Contact details: Tel no: 012 346 3820, Fax no: 012 346 3926
Email: johann@syncerus.co.za
If you have submitted a complaint with your Digital Intermediary and the complaint remains unresolved, please contact Brolink (Pty) Ltd.
Note that for the work Brolink (Pty) Ltd does on behalf of the insurance company, they pay Brolink (Pty) Ltd a fee of 3.5% (including VAT) of the premium.
4. The SASRIA Insurer:
SASRIA cover attaches to your underlying policy. SASRIA covers damages caused by acts of terrorism or violence calculated to overthrow the State or to further a political aim. It also covers damages caused by riot, strike or public disorder.
If you have any complaints relating to the non-disclosure or inadequate disclosure of the information to which you are entitled, please contact SASRIA's compliance department at:
Name: SASRIA SOC Ltd Reg No 1979/000287/06
Postal address: PO Box 653367, Benmore, 2010
Physical address: 36 Fricker Road, Illovo, Sandton, 2196
Contact details: Tel no: 011 214 0800/ 086 172 7742,
Fax no: 011 4478630,
Email: info@sasria.co.za
Web: www.sasria.co.za
Compliance Officer: Mr Mziwoxolo Mavuso
Compliance Officer contact details: Tel no: 011 881 1311
Compliance Officer email: mziwoxolom@sasria.co.za
Complaints Contact: The Manager Technical and Claims
SASRIA SOC Limited
PO Box 653367
Johannesburg
2000
Complaints email: complaints@sasria.co.za
Claim notification procedures:
In the event if a claim, all relevant documentation relating to your claim must be submitted to the Non Mandated Intermediary, the name.
SASRIA Non Mandated Intermediary / and address of whom appears below.
UMA
Contact details Compass Insurance Company Limited
PO Box 37226
Birnam Park
2015
Tel no: 011 745 458333
5. The Ombuds:
We are committed to the prompt and fair resolution of any complaint lodged in respect of our rendering of a financial service. Should you wish to obtain a copy of our Complaints Resolution Policy, kindly contact our Compliance Officer at the particulars provided in this notice. Should a complaint which pertains to advice or intermediary services provided after 1st October 2004, not be resolved within 6 weeks, or you are not satisfied with the resolution decision, you have the right to refer the matter to the Ombud for Financial Services Providers. You have 6 months in which to do this.
FAIS Ombuds:
PO Box 74571, Lynwood Ridge, 0040
Sussex Office Park, Ground Floor - Block B, 473 Lynnwood
Road, Corner of Lynnwood Road and Sussex Avenue, Lynnwood, 0081
info@faisombud.co.za
http://www.faisombud.co.za
012 470 9080 or 0860 324 766
012 348 3447 or 012 470 9097
If you require advice on complaints in respect of claims or other matter which have not been satisfactorily resolved, you may contact:
Short-term Insurance Ombudsman (for personal claims complaints/queries):
Postal address: PO Box 32334, Braamfontein, 2017
Tel no: 011 726 8900
Fax no: 011 726 5501
Sharecall: 0860 726 890
Website: http://www.osti.co.za
Email: info@osti.co.za
6. Registrar of Short-term Insurance / Financial Services Board:
Postal address: PO Box 35655, Menlo Park, 0102
Tel no: 012 428 8000
Fax no: 012 346 6941
Contact centre: 0800 11 04 43 or 0800 20 20 87
Email: info@fsb.co.za
Website: http://www.fsb.co.za
7. General
Important Information:
7.1 When applying for insurance all material facts must be accurately and properly disclosed. The accuracy and completeness of all answers, statements or other information provided by you or on your behalf, are your own responsibility.
7.2 If your Digital Intermediary completes or submits any transaction requirement on your behalf, you should be satisfied as to the accuracy and completeness of the details.
7.3 Misrepresentation or non-disclosure of a material fact or the inclusion of incorrect information at the time of proposing for insurance may at any time lead to the avoidance of the policy from inception and a forfeiture of all premiums paid.
7.4 On request you are entitled to be supplied with a copy or written or printed record of any transaction requirement within a reasonable time.
7.5 The premium and fees payable by you are shown on the schedule of this policy.
7.6 For a monthly paid policy the premiums are payable each month on the day of the month you selected when arranging this policy.
7.7 Depending on the specific policy, if the premium is paid by debit order and is dishonored by your bank:
Warning:
8. Claims Procedure
The procedure for the submission of claims in detailed in the policy wording.
SASRIA Disclosure Notice
Insurance related disclosures and details
SASRIA DISCLOSURE NOTICE
Sasria SOC Limited
P.O. Box 653367, BENMORE, 2010
36 Fricker Road, Illovo, Sandton, 2196
Tel: +2711 214 0800 or 086 172 7742 (Switchboard)
Fax: +27 11 447 8630
Reg. No. 1979/000287/06
VAT Reg. 4140119340
FSP Licence No.: 39117
ANNEXURE 4
COUPON POLICY FOR SPECIAL RISKS INSURANCE
In consideration of the prior payment of the premium stated in the coupon and the receipt thereof by or on behalf of Sasria SOC Limited,(hereinafter called the Company) and subject to the underlying policy being current and valid at the effective date as stated in the Schedule, the Company will by payment or at its option by reinstatement or repair indemnify the insured during the Period of Insurance up to an amount not exceeding the total sum insured in respect of each item and not exceeding in the aggregate during the said Period of Insurance, the total insured value, or the aggregate limits of liability as stated in the proviso hereunder, whichever is the less against loss of or damage to the property insured directly related to or caused by:
NOTE:
In this Coupon Policy, the term "Public Disorder" shall be deemed to include civil commotion, labour disturbances or lockouts.
PROVIDED that:
Notwithstanding anything to the contrary, where One Insured is insured by one or more current and valid insurance (other than Contract Works and/or Construction Plant and or Motor) issued by or on behalf of the Company, the annual aggregate liability of the Company under all such Insurances shall be limited to the sum of R500 million (five hundred million Rand), or up to R 1,5 billion, if the Insured has chosen the optional Excess of Loss R 1 billion cover, where the property insured is in the Republic of South Africa.
For this purpose ONE INSURED shall mean:
a Holding Company and all it’s Subsidiaries (as contemplated exclusively by the Companies Act, 1973) or Subsidiary of the Holding Company
In the case of One Insureds other than Companies, the Company reserves the right to determine who the One Insured is for this purpose.
PROVIDED FURTHER that this insurance does not cover:
It is agreed that, regardless of any contributory cause(s), this insurance does not cover loss (es) in any way caused or contributed to by an act of terrorism involving the use or release or the threat thereof of any nuclear weapon or device or chemical or biological agent.
For the purpose of this exclusion an act of terrorism means an act, including but not limited to the use of force or violence and / or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organization(s) or government(s), committed for political, religious, ideological or personal purposes or reasons including the intention to influence any government and /or to put the public, or any section of the public in fear.
If it is alleged that by reason of this exclusion any loss (es) is not covered by this Coupon the burden of providing the contrary shall be upon the insured.
CLAIMS NOTIFICATION
The Agent or Intermediary will advise Sasria of a loss within thirty (30) days from the date they receive the claim.
A claim shall not be payable if twenty four (24) months have elapsed since the occurrence of the Insured Event unless the claim is subject of pending legal action or final assessment of the loss by the Insurer have not been reached.
CONTRACTUAL VALUE
Where Property Insured is extended under the Replacement Value Clause and is the subject of a lease, rental, hire or similar agreement which requires the Insured to insure and/or be responsible for the property at an agreed value then the measure of cover provided shall be the agreed value as stipulated in the lease, rental or hire agreement. The definition set out under the Basis of Loss Settlement on the underlying policy shall not apply in respect of a claim under this clause but always limited to thetotal Sum Insured.
CONDITIONS
Misrepresentation, misdescription and non-disclosure
Misrepresentation, misdescription or non-disclosure in any material particular shall render voidable the particular item, section or sub- section of the policy, as the case may be, affected by such misrepresentation, misdescription or non-disclosure.
Continuation of cover (where premium is payable by bank debit order or by transmission account)
The premium is due in advance and, if it is not received by the company by due date, this insurance shall be deemed to have been cancelled at midnight on the last day of the preceding period of insurance unless the insured can show that failure to make payment was an error on the part of his Intermediary or Sasria agent.
Transfer
Nothing contained in this Policy shall give any rights against Sasria to any person other than the Insured. Sasria shall not be bound by any passing of the interest of the Insured otherwise than by death or operation of law.
Arbitration
(a) Exception A(i), A(iii)(b), A(iv), A(v), A(vi) and A(vii) to the extent that A(vii) refers to A(i), A(iii)(b), A(iv), A(v) and A(vi);
And
The Sum Insured under the policy and this section in respect of each item will not be less than the amount of such estimate, and may be adjusted for renewal provided this is done within a two months period of the renewal date.
the requirements of the Insured provided that the exceed the cost which would have been incurred had reinstatement been carried out on the original location.
shall be deemed to be incorporated in this Coupon Policy and shall as a condition precedent to any liability hereunder relate to and be complied with by the Insured accordingly.
The reference to Exceptions A(i), A(iii)(b), A(v), A(vi) and A(vii) and to the Burden of Proof Clause in Exception A is a reference to those Exceptions as they appear in the Standard S.A.I.A. Exceptions which the Nominated Insurer is obliged to incorporate in his Policy. Should the numbering in the Underlying Policy not correspond with the numbering of the Standard S.A.I.A. Exceptions the above references shall apply to the corresponding Exceptions in the Underlying Policy mutatis mutandis.